This Refund and Return Policy applies to vesolia.com, operated by Vesolia Grooup LLC, doing business as vesolia (“we”, “us” and “our”).

At vesolia, we understand that purchasing Outdoor tools is a significant investment. We strive to ensure a worry-free shopping experience for all customers. We’ve eliminated restocking fees to make the return process even smoother and more customer-friendly. If a product you purchase from our online shop does not meet your expectations or needs, our highly-trained sales team will be happy to assist you in finding an alternative option that better suits you. If none is available, we will assist you with a return.

Returns

Items can be returned within 30 days of delivery. Returned items must be in their original condition and packaging, unopened and unused, to be accepted. They must not have been installed or modified, and all additional parts, accessories, and instruction manuals must be included. For defective or damaged items, we will cover return shipping costs and provide you with a pre-paid shipping label.

Items that are not eligible for return include the following:

  • Used items, including items that have been installed or assembled.
  • Warehouse Deal Items.
  • Custom-made, special-order and made-to-order products.
  • Items marked “non-returnable” in the item description.
  • Items requested outside of the 30-day return period.

How to Return an Item

  1. Contact Us: Initiate your return by contacting us within 30 days of delivery. You can reach us by phone at , email at contact@vesolia.com, or through our online contact form at https://vesolia.com/contact-us/
  2. Provide Order Details: Have your order number and a brief description of the reason for your return ready when you contact us.
  3. Await Return Instructions: Our customer service team will review your request and provide you with detailed instructions on how to return the item, including confirmation that we will provide you with a prepaid shipping label for mailing the return.
  4. Return the Item: Carefully package the item in its original packaging, including all parts and accessories. Attach the return label provided to you and ship the item back to us.
  5. Receive Your Refund: Once we receive and process your returned item, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account.

Cancellations and Refunds

We offer free cancellation of any order before it ships. However, custom or made-to-order products cannot be canceled or refunded.

Exchange Policy

Exchanges are accepted within 30 days of delivery. Items must be returned unopened and unused in their original packaging. An exchange will be made for the same item or an item of equal value, subject to availability.

Refunds for Unreturned Items

If your item is not delivered or lost by the carrier, please contact us within 30 days of the estimated delivery date. We will investigate the matter and provide you with a full refund or replacement if possible.

Return Address

Please contact our customer service team for the complete return address before returning your item.

Damaged Items

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, report it within 24 hours by sending photos of the damage, box, and SKU, along with a brief description of the damage to contact@vesolia.com. We will process an insurance claim on your behalf.

Return Window for Other Issues

All other return requests must be initiated within 30 days of delivery.

Warranty

Each product page details the specific warranty coverage and duration for that particular item. If you have any questions regarding the warranty for a specific product, please don’t hesitate to contact our helpful customer service team for assistance. See our warranty policy for full details.

Warranty Information 

  • Warranty Details: Specific warranty coverage and duration vary depending on the product. Please refer to the product page on our website for the warranty specifics for the item you purchased.
  • Manufacturer Warranty: Our products are covered by warranties provided by the manufacturers. If your defective item is within the warranty period, we will assist you in making a claim following the manufacturer’s warranty process.
  • Customer Service Support: Our team will work with you to troubleshoot the issue and verify if it’s a defect. Once confirmed, we will facilitate the warranty claim with the manufacturer on your behalf.
  • Warranty Coverage: Manufacturer warranties typically cover defects in materials and workmanship. Please refer to the product page for details on what is and is not covered under the specific warranty.
  • What’s Not Covered: Generally, warranties do not cover damage caused by misuse, neglect, normal wear and tear, accidents, alterations, or improper installation. Refer to the product page for specific exclusions.
  • Warranty Claim Process: For warranty claims, please contact our Customer Service team within the warranty period. They will guide you through the process, which may involve gathering information, photos, or videos of the defect. In some cases, the manufacturer may require returning the defective item for inspection.

Contact Us

For any questions concerning returns or refunds, please contact us:

Call Us: +1 332-233-2391

Email Us: contact@vesolia.com

Customer Service Support:

Monday - Friday: 9:00 AM - 5 PM EST

17 Southfield Rd, Calverton, NY, 11933, United States