This Shipping Policy applies to vesolia.com, operated by Vesolia Group LLC, doing business as vesolia (“we,” “us,” and “our”). This Shipping Policy is part of our Terms of Service (“Terms”) and can be found here: Link to Terms of Service: https://vesolia.com/terms-of-service/

Shipping Zones

Currently, vesolia only ships within the USA.

Delivery Timeframes

  • Order Processing: All orders are processed and shipped within 1 business day (Handling time).
  • Transit Times: Standard Delivery (Ground) shipping typically takes between 1-3 business days after your order is shipped. Total delivery time: 2-4 business days.
  • Delivery Delays: We will notify you via email of any unforeseen delays and provide a revised estimated delivery date.

Shipping Costs

We are pleased to offer Free Standard Delivery (Ground) shipping on all orders within the USA.

Order Shipment

  • Order Confirmation Email: You will receive an email confirmation immediately after placing your order. This confirms we have received your order and pre-authorized your credit card.
  • Order Fulfillment: The fulfillment process begins as soon as we receive your order.
  • Tracking Information: We will send tracking information to your email address within 24 hours of your order leaving the warehouse. The email will contain a link to track your order online. The tracking information will include your tracking number, carrier name, and shipment status.

Track Your Order

In addition to the link provided in your email, you can also track your order by entering your tracking number on our website using the following link: Track Your Order: https://vesolia.com/order-status/

Delivery

  • Inspect Your Shipment: Upon delivery, please inspect your shipment carefully for any missing or damaged items. Be sure to note these discrepancies on the signature documents provided by the delivery driver.
  • Reporting Missing or Damaged Items: If any items are missing or damaged, please contact us immediately at +1 332-233-2391.
  • Right to Refuse Delivery: If multiple items are damaged, you have the right to refuse delivery of the entire shipment.

How We Handle Shipping

We reserve the right to choose the most efficient freightway to carry your shipment, which could be UPS, FedEx, or a dedicated freight carrier for larger orders.

Order Cut-Off Time

To ensure timely processing and shipping, please place your orders by 12:00 AM EST (Easter Standard Time) on business days. Orders placed after 12:00 AM EST will be processed the following business day.

Returns

For information on our return policy, including return windows and procedures, please https://vesolia.com/return-and-refund-policy/ . If you have any questions about your order or our shipping policy, please don’t hesitate to contact us using the methods below.

Call Us: +1 332-233-2391

Email Us: contact@vesolia.com

Customer Service Support:

Monday - Friday: 9:00 AM - 5 PM EST

17 Southfield Rd, Calverton, NY, 11933, United States